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Username and/or Password Incorrect

Jan 09 2011 12:00 AM | Simon in FAQ

Amdram.net - The Social Network for Amateur Theatre encrypts your personal information before storing this to the database therefore:-
  • We cannot see and do not know what your password is
  • When we moved from our old site to the new site we were unable to maintain the same passsword (we did however ensure your username and email address remained the same)
If you are receiving the error "Username and/or Password Incorrect" then there are some simple steps you can follow to address this problem:-

Step 1

Click here to request a new password

You'll need to provide either your username or email address so we can identify who you are.

We apologise for having to use a CAPTCHA to verify that you are human, this is required because of attempts made by spammers

Step 2

We will send you an email to the email address we hold on record, it will look something like this:-

------------------------------------------------
Activation Instructions Below
------------------------------------------------

We require that you "validate" your password recovery to ensure that you instigated this action. This protects against unwanted spam and malicious abuse.

Simply click on the link below and complete the rest of the form

http://www.amdram.net/forums/index.php?app=core&module=global&section=lostpass&do=sendform&uid=XXX&aid=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

(Some email client users may need to copy and paste the link into your web browser).

Step 3

Click on the link or copy and paste the link into your browser

http://www.amdram.net/forums/index.php?app=core&module=global&section=lostpass&do=sendform&uid=XXX&aid=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Step 4

Complete the Captcha

We apologise for having to use a CAPTCHA to verify that you are human, this is required because of attempts made by spammers

Step 5

You will now have received an email with your new password, it will look something like this:-

------------------------------------------------
YOUR NEW PASSWORD
------------------------------------------------

Your username is: XXXXXXXX
Your email address is: XXX@XXX.XXX Your new password is: XXXXXXXXXX

If you would like to change your password to something more memorable: click here


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